Get help on a specific topic
Or search help articles
SMARTY connects to 5G, 4G and 3G network wherever it can. SMARTY is not compatible with 2G handsets. Please check you have a 5G-enabled device to access our 5G network.
Simply contact your previous network provider or text ‘PAC’ to 65075 to get a code valid for 30 days. This won’t disrupt your service. We’ll walk you through steps to enter this code to transfer the phone number you want to keep.
If you run out of data, data add-ons are £1 per GB - the same as it costs on our Data discount plans. To call an 084 or 087 number you can add an “Out of plan” add-on in £5 increments. Add-ons don’t expire.
No. Only Data Discount plans get money back for unused data. Look for the “Money back” icon on Data Discount plans.
Whether you’re bringing your family accounts together or adding an extra SIM for your tablet, get a SMARTY Group plan and start saving.
You can now use SMARTY to make calls to other countries from the UK. International calls and texts are taken from your “Out of plan” add-ons.
You can now use your SMARTY plan abroad. In the EU it works like normal up to 12GB. Outside the EU, or to call internationally, you need to add an “Out of plan” add-on.
Other ways to get help
Chat with us
Click this icon to launch a web chat in the bottom right of your screen.
Chat to our SMARTY bot 24/7, or with our support team 7 days a week, 8am - 8pm.
Our wait times may vary depending on how busy we are. Our open days exclude Christmas and New Year’s Day Bank Holidays. If you need help outside of these times, you can still submit your question via web chat and leave your email address or mobile number. We’ll reply as soon as possible.
Or send us an email
Contacting the web chat team is the quickest way to get a response, but if you would like, you can also send us an email. The team typically reply in a day by email.
PR and Media Enquiries
If you’d like to talk to our press team about anything, please contact us at:
Making a complaint
If you need to make a complaint, please initially use our web chat to see if we can help.
To escalate an issue, please fill in a complaints form by going here: